The COVID-19 pandemic has created unprecedented supply chain conditions across the globe. To ensure our customers have timely delivery and service, we would like to provide some information about the global supply chain disruption for some medical products. However, overwhelmed and understaffed distribution centers and manufacturing facilities have been unable to keep up with demand. Many are experiencing challenges such as manufacturer backorders and delivery delays.
As a result, we are experiencing a temporary increase in customer backorders for some products. We are working diligently to mitigate this situation and provide our customers with the products and services they need when they need them. To avoid potential delays, we strongly suggest customers select substitute items (where available) when ordering online. Customers may also contact Customer Care at 1-866-710-7626 for help with product substitutions.
As our nation continues to fight the pandemic, we will support our customers in their efforts to prevent the spread of COVID-19. Supply360 has abundant infection prevention products such as Personal Protective Equipment and quality cleaners and disinfectants. To learn more about how we help our customers, click here.