For over 30 years, Supply360 has upheld a customer service standard of doing whatever it takes to ensure our customers are cared for in every aspect. It is the foundation of who we are and what we do. Challenges are internally viewed not as daunting tasks but as opportunities to prove what we are capable of, and this specific encounter is a prime example.
One of our respected partners, Arabella, recently came to us with an urgent need. They requested several new beds, mattresses, and linens to accommodate their newly acquired skilled nursing facility. The only challenge was the timeframe in which these supplies were needed. It was a miracle request. Getting these supplies out to our customers within a matter of days when typically, orders of this magnitude would take weeks for most vendors presented several obstacles. The next steps the Supply360 team took extreme levels of coordination and precision. Despite the odds, the team was able to come together and hunker down to execute the order on time successfully.
Our customer wrote: “I am not a guy that’s easily impressed, but I am blown away by this.”, he said. “This looks great. I cannot believe that you guys pulled this off within 2 business days of my miracle request! You guys have truly come through for us, and I am very grateful for the miracle job well done! You’re a great partner!”
An act like this is just one example of what we are willing to do to lend a helping hand. We believe that actions speak louder than words in business. When situations like these present themselves, we do not hesitate to use all of our available resources to ensure our customer’s needs are met. Contact us today and let us show you what extraordinary medical supply service looks like!