It is our commitment to ensure resident, customer, and employee safety through the timely and effective processing of product recalls in all divisions of the company.
NON-DRUG PRODUCT RECALL
It is the policy of Supply360° to ensure prompt response to manufacturer/supplier product recalls, to house such products in identified location(s) to ensure no further distribution of product to customers, to return recalled products to the manufacturer/supplier for proper credit, to ensure customers have available quality product for their use, and to maintain a high level of customer satisfaction.
In the event of a product recall, Supply360° will verify any customers who may have purchased the recalled product:
- Communicate to all Supply360° Managers, the Medical Supply Sales Team, and to all Customer Care Team Members the product(s) that have been recalled to insure effective communication to our customers.
- Communicate to all customers who have purchased the product the fact of the recall and arrange the return and replacement of any recalled product still in the customer’s inventory.
- Assign note to the product within the distribution software for order entry, purchasing, and picking tickets to ensure product is no longer purchased or sold to customers.
- Isolate remaining inventory within the warehouse for destruction or return to the manufacturer/supplier.